Free ITSM maturity check

How well does your IT service delivery hold up?

Ten questions. About three minutes. An instant score across governance, service levels, incidents, vendors and automation — with the first thing to fix in each.

10 questions~3 minutesInstant resultsNo sign-up needed
01Governance & decision rightsDecision rights for IT spend, change and risk acceptance are…
02Governance & decision rightsIT reporting to your executive team is…
03Service levelsYour SLAs are…
04Service levelsWhen an SLA is breached…
05Major incidents & problemsDuring a P1 / major incident…
06Major incidents & problemsAfter a major incident…
07Vendors & costVendor performance is…
08Vendors & costWhat you pay for IT assets and services is…
09Knowledge, automation & AIKnowledge and self-service…
10Knowledge, automation & AIAutomation and AI on your service desk are…

Answer every question to see your score.