ITSM and governance health check
Find out where your service delivery is exposed before the business does, with a prioritised roadmap your executive team can act on.
An ITSM health check is a structured review of how well your IT service management works in practice, measured against ITIL and COBIT. It covers governance and decision rights, service levels, major incident and problem management, vendors and cost, and knowledge and automation, and ends with a gap analysis, the main risks and quick wins, and an executive summary with a prioritised roadmap.
Who it's for
- CIOs and IT heads who inherited an operation and need an honest baseline
- Organisations with SLA breaches, repeat incidents or unhappy business stakeholders
- Teams preparing for an ITSM tool change, an outsourcing decision or an audit
- IT leaders who need evidence to justify investment to the board
What you get
- Maturity assessment and gap analysis against ITIL and COBIT
- Risk and quick-win identification, ranked by business impact
- Executive summary and prioritised roadmap
- A findings walkthrough with your leadership team
How it works
- Scope — Agree the services, sites and questions the review must answer.
- Evidence — Interviews, process walkthroughs and a look at real tickets, SLA reports and vendor contracts.
- Analysis — Maturity scored area by area, with gaps traced to business risk and cost.
- Roadmap — Quick wins, 90-day priorities and longer-term moves, presented to your leadership.
Why work with me
- Governed four service towers — infrastructure, endpoint, network and service desk — holding 98% SLA compliance
- Cut regional IT operating costs by AED 5.5M (15%) through vendor consolidation and contract rationalisation
- Built ServiceNow SLA, backlog and breach-risk dashboards that became the MEA leadership operating view
Results from roles at Majid Al Futtaim, GSK, Hitachi Energy, Mubarak Marine Group and Vodafone Egypt. See the full track record.
Questions
How is this different from the free online assessment?
The free assessment is a 3-minute self-score. The health check is an evidence-based review of how your processes actually run, with findings and a roadmap you can take to the board.
Which frameworks do you assess against?
ITIL for service management practices and COBIT 2019 for governance, with ISO/IEC 20000 and ISO/IEC 27001 considered where they apply to your organisation.
How is it priced?
Every health check is scoped to your services and sites, so pricing follows a short discovery call and a written proposal.
Let's see if it's a fit.
Book a free 15-minute call, or take the 3-minute ITSM maturity check first.