Free tools for people who run IT services
Dashboards, calculators and checks built from real service desk, SLA and major incident work. No sign-up, and your data stays in your browser.
- Private by design
- Instant results
- Free to use
All tools
Problem Review
Find the incidents you keep resolving twice, explain the top one with structured root cause analysis, and agree who owns closing it. Three tools, one sitting.
Open Root causeNewRoot Cause Analysis
Five structured passes over your own evidence — is/is-not, fishbone, five whys, Pareto, change correlation — then a ranked list of causes and the gaps worth closing first.
Open SLA clockNewSLA Clock: Why Did This Ticket Breach?
Replay one ticket hour by hour on a GCC business calendar, with weekends, holidays and on-hold time, and see the exact moment it breached.
Open Business hoursNewGCC Business Hours
Set working weeks, Ramadan hours and public holidays for the UAE, Saudi Arabia and the rest of the GCC. Every Lab tool measures SLAs with it.
Open Business caseNewShift-Left Savings
See the yearly saving from moving tickets to self-service or first line, using your own volumes and cost per ticket.
Open AccountabilityNewWho Owns Closing This Incident or Problem?
A few quick questions and get the right owner for Incident or Problem closure — plus practical steps and the words to get a stakeholder to accept it.
Open Decision supportNewIncident or Problem? An ITIL Decision Tool
Five quick questions about what's in front of you. Get an ITIL-aligned verdict — Incident, Problem, or both — with the reasoning.
Open DashboardNewService Desk Performance Dashboard
Drop in a ServiceNow, Jira or Freshservice export. Get SLA by priority, backlog trend, ageing, busy hours and findings on what to fix first.
Open Capacity planningNewService Desk Staffing Calculator
Erlang C staffing: agents needed for your service level, with shrinkage, occupancy and an hour-by-hour plan.
Open Business caseNewIT Downtime Cost Calculator
Put a number on an outage and see what each availability target is worth a year. Built for board papers.
Open CalculatorSLA & Availability
See the downtime 99.9% really allows, check delivered availability and find the weakest link in a service chain.
Open 3 minutesITSM Maturity
Score governance, service levels, major incidents, vendors and automation, with the first thing to fix in each.
Open GuideITIL 4 to ITIL (Version 5)
What changes, which exam to book and the transition routes for ITIL 4 certificate holders.
Open AI demoNewAI Service Desk Demo
See an AI assistant triage tickets, set the priority, start the SLA clock and flag breaches, with the rules kept in auditable code.
OpenAlso free: the ITSM Compass theme for Windows 11
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