ITIL Foundation exam coaching in Dubai
Pass ITIL Foundation with a coach who holds ITIL (Version 5) Strategy and Foundation, is a PeopleCert ITIL Ambassador, and runs ITIL-aligned operations for a living.
ITIL Foundation coaching prepares you for PeopleCert's ITIL Foundation exam through live sessions, practice questions and real-world examples. The ITIL (Version 5) Foundation exam is 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark. Training is optional for Foundation, so coaching is a way to pass first time rather than a requirement.
Who it's for
- IT professionals who want ITIL on their CV and need to pass first time
- Service desk, operations and service delivery teams standardising on ITIL
- ITIL 4 holders deciding between the ITIL (Version 5) Foundation Bridge and the full Foundation
- Managers who want their team to share one service management vocabulary
What you get
- Live sessions for ITIL 4 or ITIL (Version 5) Foundation, one-to-one or small group
- Practice questions and exam technique for the closed-book format
- Real examples from enterprise IT operations, so concepts stick instead of being memorised
- Guidance on booking the exam with PeopleCert and on your next certification step
How it works
- Fit check — A free 15-minute call to confirm which exam suits you: ITIL 4, ITIL (Version 5) Foundation, or the Bridge.
- Coaching sessions — Live sessions covering the syllabus, with practice questions after each topic.
- Exam readiness — Timed practice and a review of weak areas before you book.
- Book and pass — You book the exam directly with PeopleCert, online-proctored or at a test centre.
Why work with me
- PeopleCert ITIL® Ambassador, recognised October 2025
- ITIL® (Version 5) Strategy and Foundation certified; ITIL 4 Leader: Digital & IT Strategy
- 8 years running ITIL-aligned IT operations across retail, pharma, energy, maritime and telecom
Results from roles at Majid Al Futtaim, GSK, Hitachi Energy, Mubarak Marine Group and Vodafone Egypt. See the full track record.
Questions
Is ITIL 4 or ITIL (Version 5) the better exam to take now?
ITIL (Version 5) Foundation launched in 2026 and PeopleCert currently plans to retire ITIL 4 modules on 31 December 2027, so most new candidates should take Version 5. If you already hold an ITIL 4 certificate, the Foundation Bridge (Version 5) is a shorter 20-question, 30-minute exam.
Do I need accredited training to sit ITIL Foundation?
No. PeopleCert allows self-study for ITIL Foundation, which is why coaching is an option rather than a requirement. Advanced ITIL (Version 5) modules are different: they require an Accredited Training Organization or official eLearning.
Are you an accredited training organisation?
No. I coach for the Foundation exam, and you book the exam directly with PeopleCert. For advanced modules I can point you to the accredited route.
Can sessions be online?
Yes. Sessions run in Dubai or online for candidates anywhere in the GCC.
Let's see if it's a fit.
Book a free 15-minute call, or take the 3-minute ITSM maturity check first.